Quick Help Get
Quick answers to the most common questions
Registration & Account
Answers to all questions about opening an account, completing KYC, and changing your password.
Deposits & Withdrawals
Learn how to deposit and withdraw via mobile banking, e-wallets, and bank transfer.
Bonuses & Promotions
Learn how to claim and use the welcome bonus, cashback, referral bonus, and special offers.
About Gaming
Rules, strategies, and tips for casino games, Sports Betting, fish games, and slots.
Security & Privacy
Learn how to secure your account, enable 2FA, handle suspicious logins, and protect your personal information.
Support & Contact
Find out when and how to reach us via Live Chat, email, or Telegram.
Registration & Login
You only need three things — an active Bangladeshi mobile number, your full name, and a strong password. Registration is completely free and takes under two minutes. You must be at least 18 years old.
Just one. Each person may hold only one 99ck account. If multiple accounts are detected, all of them will be suspended and the balances may be forfeited.
On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number. Verify your identity with the OTP and you'll be able to set a new password — the whole process takes under 3 minutes.
KYC is the process of verifying your identity. Before your first withdrawal, you will need to submit a photo of your national ID or passport. Verification is usually completed within 24 hours. Once KYC is done, future withdrawals will be processed faster.
Log in with your old number, go to account settings, and update to the new number. If you no longer have access to your old number, contact support with your KYC documents.
Deposits & Withdrawals
99ck supports deposits via mobile banking, e-wallets, and direct bank transfer. All methods are secure and fast. Visit the deposit page for the latest list of supported options.
Minimum deposit amounts vary by payment method. Mobile banking and e-wallets generally have low minimums, making it easy for new players to get started. Visit the deposit page for full details.
For verified accounts, withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days.
Deposits are usually credited within 5–10 minutes. Try refreshing the page. If more than 30 minutes have passed and your balance still hasn't updated, contact live chat with a screenshot of your transaction.
99ck does not charge any withdrawal fees. However, your bank or mobile banking provider may apply their own charges — please check with them separately.
Bonuses & Promotions
After your first deposit as a new member, the welcome bonus is automatically credited to your account. No separate code is needed. Bonus amounts and terms are available on the promotions page.
A wagering requirement means you must place bets totaling a specified multiple of your bonus amount before you can withdraw it. Each bonus has its own terms — full details are listed on the promotions page.
Share your referral code with a friend. When they register using your code and complete their first deposit, both of you will receive a bonus. See the promotions page for bonus amounts and terms.
Every bonus has an expiry date. If the wagering requirement is not met within the specified period, the bonus will be forfeited. Read the terms as soon as you receive a bonus and use it on time.
About Gaming
At 99ck, you get:
- Live Casino — Play in Real Time with Live Dealers
- Sports Betting — cricket, football, and all major events
- Slots — thousands of themes to explore
- Fish Games — Popular Fishing Games
- Casino Classics — Blackjack, Roulette, Baccarat
Yes. 99ck is built with a mobile-first design, delivering the full gaming experience right in your smartphone browser. It works seamlessly on both Android and iOS. A stable internet connection is recommended for the best experience.
Your game progress is usually saved once you reconnect and log back in. If you believe a disconnection caused a loss, contact support with your transaction ID.
Security & Privacy
Yes. 99ck uses SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties — except where required by law.
Log in and go to Account Settings. Under the "Security" tab, enable two-factor authentication. From then on, any login from a new device will trigger an OTP to your mobile. This is the strongest protection available for your account.
Change your password immediately and notify support via 24/7 Live Chat. The support team will close all active sessions and review your account. 99ck will never ask for your password by email or SMS.
Support & Contact
The easiest way to reach 99ck support is through live chat on the site. Click the live chat button on any page — available 24/7, 7 days a week.
The more details you provide, the faster we can resolve your issue — include your account ID or mobile number, the type of problem, when it occurred, and for payment-related issues, the transaction ID or a screenshot.
Live Chat responses typically arrive within 5 minutes. Emails are answered within 24 hours. Complex issues may take a little longer to resolve, but the support team will keep you updated throughout.
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