Responsible gaming means more than just "playing less." It means staying within your budget, never chasing losses with bigger bets, protecting your time with family and at work, and keeping gaming a source of fun rather than stress.
99ck believes a happy player is one who stays in control. When gaming stops being fun and starts feeling like a burden, something has gone wrong. 99ck is committed to making sure it never gets to that point.
Many people in Bangladesh are new to online gaming. Caught up in the excitement, it's easy to make decisions in the moment and regret them later. At 99ck, we try to get ahead of that — with the right tools, information, and support.
Simple Rules for Healthy Gaming
- Set a budget before you play and stick to it.
- Don't chase losses by placing more bets to try to win back what you've lost.
- Avoid gaming when drinking or under stress.
- Keep to a daily time limit — avoid playing for hours on end.
- Celebrate a win, but don't let it tempt you into going beyond your limits.
- Make sure time with family and friends comes before gaming.
Why does 99ck care about Responsible Gaming?
Because we believe a healthy, satisfied community is our greatest long-term asset. A platform that harms its players cannot survive — nor should it. That is not the place 99ck wants to be.
Every protection tool we offer is free and available at any time. Reach out to our support team without hesitation — we're here to help.
Where are you right now?
Playing within your budget, having fun, with no impact on the rest of your life.
Occasionally spending more time or money than planned, giving a little less time to family.
Repeatedly chasing losses, disrupted sleep and eating habits, borrowing money from others.
We back our words with action
Set your own daily, weekly, or monthly deposit limit. Once set, it cannot be easily increased — that's by design, to protect you.
Decide in advance how long you want to play. When your time is up, 99ck will automatically remind you to take a break.
Take a gaming break from 1 to 30 days. During this time your account remains active, but you won't be able to play games or place bets.
You can fully exclude yourself for 6 months to 5 years. Your account cannot be reactivated during this period.
Your session ends automatically once losses reach a set threshold — so you never fall into the trap of chasing your money back.
After a set period, 99ck will show a pop-up letting you know how long you've been playing and how much you've wagered. Stay aware of where you stand.
Three key tools — step by step
Decide in advance how much you'll spend each month.
- Log in to your account
- Go to "Account Settings"
- Open the "Responsible Gaming" tab
- Enter your daily / weekly / monthly limit
- Confirm — takes effect immediately
Use this if you feel like you need a short break.
- Go to Account Settings
- Select the "Take a Break" option
- Choose anywhere from 1 to 30 days
- Providing a reason is optional, not required
- Confirm — effective straight away
For when you want to step away from gaming for an extended period.
- Contact support via live chat
- Talk About Self-Exclusion
- Choose a duration (6 months – 5 years)
- Verify your identity
- Completed within 24 hours
If you answer "Yes" to two or more of the questions below, it may be time to seek help.
Problem gambling is nothing to be ashamed of. It is a recognised psychological condition that can affect anyone — regardless of how smart or hardworking they are. With the right help at the right time, recovery is possible.
First step
- Acknowledging that you need help is the bravest thing you can do.
- Contact 99ck Support and activate Self-Exclusion.
- Let someone you trust — a friend or family member — know.
- Balance your screen time with other activities you enjoy.
Advice for family members
If someone close to you is struggling with gaming, talk to them calmly rather than reacting with anger. Stand by them without blame. 99ck's support team is also available to advise family members.
Most Frequently Asked
Play with a clear head — 99ck Always by your side
Use the responsible gaming tools, know your limits, and keep gaming an enjoyable part of your life.
18+ only. | Reach out to support if you're having trouble — 24/7 assistance available in Bangla.