99ck Privacy Policy —
Your Information Fully Secured

Alongside operating 99ck.onl, privacy is our highest priority. When you visit our platform, some information naturally comes to us. This Privacy Policy clearly explains what we do — and do not do — with that information.

By creating an account or using 99ck's services, you are agreeing to this Privacy Policy. We want that to be an informed decision, not a forced one — so please take a moment to read through the full policy.

99ck collects two types of information — what you provide directly and what is generated automatically through your use of the platform.

99ck collects information through several methods. The primary ones are:

• Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Through cookies and technical logs during site usage.
• Third Parties: Transaction confirmation data from payment processors.
• Identity Verification: Documents uploaded during the KYC process.

99ck uses your information solely for the following legitimate purposes:

• To create and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To verify identity and confirm age.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve complaints.
• To comply with applicable laws and regulatory requirements.
• To monitor responsible gaming practices.
• To analyze statistics for improving service quality.
• To send relevant promotional offers (with your consent).

99ck does not sell or rent your information. However, in limited circumstances, certain data may be shared with third parties:

• Payment Processors: Only the information necessary to complete a transaction is shared.
• KYC/AML partners: With identity verification service providers.
• Legal authorities: In response to valid requests from courts or regulatory bodies.
• Game providers: The minimum information required to operate games.

Even in these cases, information is shared under strict agreements and only for specified purposes.

Cookies are small text files stored in your browser. 99ck uses cookies to improve your experience and keep the platform secure.

• Essential Cookies: Required for login sessions and site security — the site will not function without them.
• Functional cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to stop working.

99ck has put multiple layers of security in place to protect your information:

• Across all connections TLS 1.3 encryption।
• Password bcrypt hashingis stored securely — direct access is not possible.
• On suspicious login attempts Two-Factor Authentication (2FA) Is triggered.
• At the server level Firewall & Intrusion Detection।
• By an independent body every three months Penetration Testing।
• Staff data access Least Privilege Principle complies with.

You have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Portability: You may request a copy of your data.
• Right to Restrict Processing: You may restrict how your data is used for specific purposes.
• Right to object: You may object to marketing communications.

99ck retains your information only for as long as necessary to provide services or to meet legal obligations.

• Active account data: retained for the duration of the account.
• Financial data of closed accounts: typically 5 years (as required by law).
• KYC documents: 5 years after account closure.
• Log files: automatically deleted after 12 months.

99ck does not serve users under 18 or knowingly collect information from minors. If we become aware that a minor's data has been collected, it will be deleted immediately.

We may update this policy when necessary. For significant changes, you will be notified in advance via your registered mobile number or email. You can check the "Last Updated" date at the top of the page to see whether any recent changes have been made.

If you have any questions or concerns about this Privacy Policy, please contact 99ck's data protection team:

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected]